Returns & Exchanges
At Velour Garments, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a 14-day window for returns and exchanges on all unworn items. Our process is designed to be as seamless as our premium fabrics, ensuring your satisfaction remains our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Affix the Label
Download and print the pre-paid shipping label provided through the portal and securely attach it to the outside of your parcel.
Drop Off and Refund
Hand your package to the designated courier; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing