Frequently Asked Questions
Everything you need to know about your Velour Garments experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. As our garments often feature a relaxed fit, we recommend comparing these measurements against a similar item you already own.
Where are your garments manufactured?
Velour Garments are ethically produced in our partner facilities in Spain and Portugal, ensuring high-quality craftsmanship and fair labor practices throughout our supply chain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna for eligible regions.
How should I care for my velour items?
To maintain the texture and longevity of your garments, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid ironing directly on the velour pile; use a steamer instead.